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1. GENERAL QUESTIONS
2. PRODUCT WARRANTY QUESTIONS
3. STAIR RODS and STAIR-HOLDS
4. WALL HANGERS
5. FLOOR REGISTERS & VENTS
1. GENERAL QUESTIONS
- How long will it take to receive my order?
Most Zoroufy® orders ship within 24 hours. Zoroufy® ships via UPS Ground, which delivers throughout the US in 2 to 5 days. Guaranteed Next Day, 2-Days and 3-Days shipping services are also available by request.
- Where can I buy Zoroufy® products?
Zoroufy® products are available at retail stores across the US. Please click here to locate the Zoroufy® dealer nearest you.
- Is there a minimum quantity I have to order?
Zoroufy® requires no minimum order on any product shown on the website.
- What are the prices for Zoroufy® products?
The retail price of Zoroufy® products are established independently by each dealer. Click here to find the Zoroufy® dealer nearest you.
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2. PRODUCT WARRANTY QUESTIONS
- Is there a warranty on Zoroufy® products?
Zoroufy® warrants all products are 100% free from defect or product will be replaced with a like item. Note: Some minor variations in color may occur. This warranty remains in effect only if the recommended cleaning process is used. See #3.
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3. STAIR RODS and STAIR-HOLDS
- How do I clean my stair rods?
Zoroufy® products have a protective lacquer coating to resist tarnishing. Use only a dry soft cloth when cleaning the stair rods. Cleansers and abrasives may remove the protective lacquer coating and cause tarnishing. When you clean your carpet, runner or surrounding areas with chemicals or any liquid, remove Zoroufy® products and replace when area is dry.
- How do I install my stair rods?
Click on the stair rod collection you are installing for a PDF of printable installation instructions:
- Are tubular core (hollow) stair rods as durable as solid core stair rods?
Tubular core and solid core rods are equally durable. Tubular core rods will not dent under normal use.
- Can stair rods be bent to fit curved stairs?
Yes, Zoroufy® recommends using only the solid rods from our Heritage® or Dynasty® Collections for curved staircases.
- Will stair rods or stair-holds secure my runner in place?
Zoroufy® stair rods are designed for decorative use only and not as a form of carpet installation. Use of an adhesive pad, staples, tacks, nails, tack strip, tackless strip or other means of securing carpet is necessary for all stair runners. Zoroufy® does not dictate which type should be used.
- What length of stair rod should I order?
Zoroufy® recommends our stair rods be at least 1½" longer than the runner width. For example, if your runner is 27" wide, we recommend ordering stair rods at least 28½" long. This allows ¼" space between the runner and bracket.
- Can stair rods be custom cut to fit my runner?
Zoroufy® offers custom cutting at no additional charge or delay. Stair rods may also be easily cut in the home with a metal cutting hack saw typically available for purchase at any local hardware store. Zoroufy® recommends using a saw blade with 12 to 24 teeth per inch for a faster, smoother cut.
- Can I install stair rods over existing carpet?
Installing stair rods over existing carpet simply requires longer screws to pass through the carpet and pad before it is anchored into the wood layer of the step. Longer screws, typically 1½" or longer, can be purchased at a local hardware store or are available from Zoroufy® (1½" only) by request at no additional charge.
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4. WALL HANGERS
- What length should I order my wall hanger?
When using wall hanger clips with the Legacy® Adjustable Wall Hanger, adjust the Legacy® Wall Hanger to the exact length of your tapestry. For example, if your tapestry is 48", order a Legacy® Wall Hanger that adjusts to 48". If you are not using the Legacy® Wall Hanger clips, order your wall hanger 1½" longer than the width of your tapestry. For example, if your tapestry is 48" order a Legacy® Wall Hanger that adjusts to 49½".
Order your Regency™ and Grand Regency™ Wall Hangers 1½" longer than the rug or tapestry you wish to hang. If longer than 36", order an add-on set to equal the width of your rug or tapestry plus 1½".
- Can my wall hanger be custom cut to fit my tapestry?
All Zoroufy® wall hangers can be adjusted or easily cut to fit the piece they display.
- Can I use the wall hanger if my tapestry has loops or a sleeve?
Yes. Zoroufy® wall hangers are designed with open brackets to accommodate sleeves and loops. Tapestries can also be displayed without sleeves or loops with our patented removable clips.
- How much weight can the wall hanger hold?
With proper installation, wall hangers hold ten pounds of rug weight per foot.
- How do I clean my wall hanger?
Zoroufy® products have a protective lacquer coating to resist tarnishing. Use only a dry soft cloth when cleaning the wall hanger. Cleansers and abrasives may remove the protective lacquer coating and cause tarnishing. When you clean your wall or any surrounding areas with chemicals or any liquid, remove Zoroufy® products and replace when area is dry.
- How do I install my wall hanger?
Click on the wall hanger you are installing for a PDF of printable installation instructions:
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5. FLOOR REGISTERS & VENTS
- How do I install my register?
Click on the PDF file below for printable installation instructions:
- How do I clean my brass register?
Zoroufy® products have a protective lacquer coating to resist tarnishing. Use only a dry soft cloth when cleaning the brass registers. Cleansers and abrasives may remove the protective lacquer coating and cause tarnishing. When you clean your carpet, floor or surrounding areas with chemicals or any liquid, remove Zoroufy® products and replace when area is dry.
- What is the difference between a floor register and vent?
A floor register has a damper that can be opened or closed to control air flow. A floor vent does not have a damper.
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